Gaming News: MECHWARRIOR ONLINE Faces Widespread Accusations of False Advertising

Written by Callum Shephard Friday, 30 August 2013

Movie News

Since starting development Piranha Games Inc. has faced criticism for their decisions involving their upcoming MOBA Mechwarrior Online. From the introduction of target-lock preventing ECM to killing off all development on Mechwarrior Living Legends and threatening legal action against anyone supporting Mechwarrior 4; they have had a fair number of complaints. Unfortunately a recent decision has caused a backlash from a number of supporters within Mechwarrior Online’s community.

A recent addition to the game was the inclusion of a third person perspective allowing for mechs to have a much wider field of view and look over terrain which would otherwise be blocked from sight. Complaints of this inclusion have ranged from the encouragement of “poptarting” (jump sniping), to a lack of immersion and the third person view becoming the game’s default setting. Particularly however is the fact Piranha Games advertised the title as being a “first-person, team based, tactical battlefield” on their website with no mention of any kind of alternative view. Unfortunately for Piranha this seems to have been the straw which broke the camel’s back, following a number of other promised design features which were not added. These included, but were not limited to, first person gameplay only, no consumable items and a large scale community warfare system. Of the second and third features, the former were included as consumable mech modules while the latter has failed to be added in the ten months of development. Nor will it apparently be added prior to or upon launch two weeks from now.

While the developers have offered an apology admitting to these flaws, some members are claiming the game does not resemble what they supported during the beta sections and are attempting to gain refunds. The members in question consist of a percentage of players who purchased the Founders packages early into the game’s beta testing. As the game was an unfinished product and they consider themselves to have effectively pre-ordered the title, they wish to be refunded before it is launched and purchase a game which does not resemble what they ordered. As one of the touted early signs of the MOBA’s success, having made approximately $5,000,000 off of the Program, this is definitely a point of concern.

Criticism of decisions beyond those who entered the Founders Program can be found in many places. Both the Feedback Thread which contains similar accusations of false advertising, and a petition criticising decisions with the support of some of the game’s largest outfits.

Efforts to change the game or receive are still ongoing. Expect more on this story as it develops.

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Comments  

 
-4 #17 MasDDragon 2014-05-06 02:35
Are any of you serious? Obviously, not a single person here knows anything about media. Of course it is bias, or it would represent both sides of the view, and would not SELL. As for the Founder's Package, it was for items in game, not the game. Same as the Special Phoenix Package.
And, on the CPLA(Consumer Product and Labelling Act), MWO is listed as a FREE TO PLAY ONLINE MECHWARRIOR GAME. That is what it is, so no law broken.
And a petition, to Microsoft, to remove Piranha's rights to the game. Just DAFT. Microsoft does not own the rights to MechWarrior or BattleTech.
You People, except DHStranger, need to get a clue.
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+3 #16 MWMoksi 2013-09-23 21:47
Youll notice how they edited the description of the game. It no longer says first person

Even THEY realized they were liable so they had to change it lol
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+1 #15 mweteran 2013-09-20 05:12
@DHStranger: are you serious? This is an actual magazine, not a review site. They're not giving 'a view,' but reporting on what they know.
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+8 #14 Sandpit 2013-09-20 04:31
Quoting DHStranger:
And for the clams that people did not receive a game that they "bought", MechWarrior Online is a free to play game. One does not simply "buy" a free to play game. Instead, they buy items and benefits within the game.

No, we invested in a misrepresentati on of the game.

What is the Consumer Packaging and Labelling Act?

The Consumer Packaging and Labelling Act is a criminal statute relating to the packaging, labelling, sale, importation and advertising of prepackaged and certain other products.

It requires that prepackaged consumer products bear accurate and meaningful labelling information to help consumers make informed purchasing decisions. The Act prohibits false or misleading representations and sets out specifications for mandatory label information such as the product's name, net quantity and dealer identity.
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0 #13 samslade 2013-09-03 01:55
Honestly they can claim what they like; the law of the land is against them on this one.
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+7 #12 Kunae 2013-09-02 14:50
@DHStranger

MW's 1-4 were all single player games. 3pv was heavily exploited in those previous games MP.
Then PGI changed "their position at that time". They were just exploring what it would take to put it in, not that they ever would.
Then PGI changed "their position at that time". They were going to put 3pv in, but just in training areas. No need to worry.
Then PGI changed "their position at that time". They were putting it in, but there would be split queues. No one would ever be forced to play against people using 3pv.
Then PGI changed "their position at that time". 3pv was put in, in the normal queues, and they refuse to put in 1pv only queues, especially for pug matches.
Bryan Ekman, then put up a fake poll to get implied buy-in for never putting 1pv only pug queues. Then he ignored the comments and took the fake poll results , claiming a mandate.
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-12 #11 DHStranger 2013-09-01 14:24
Quoting WM Jeri:
And those titles had the means to segregate the players based on POV. Thats was what the developer (PGI) stated they would do, then reneged.

This would go away if they just seperated those from 1PV/3PV rather than forcing 1PV player to play against 3PV players.

I seriously doubt it. The group screaming over the lack of separate queues is the very same group that was screaming about PGI's initial plans to separate the queues in the first place. They opposed 3PV in any form and were not willing to compromise, so PGI didn't either.
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+5 #10 WM Jeri 2013-09-01 14:06
Quoting DHStranger:
Bias article is extremely bias. This is a very one sided account as it is clear that the author made not efferent to get PGI's side if the story. In fact, I wouldn't doubt that his is on the anti-3PV side and would rather see the game fail than have it attract newer players who are interested in a MechWarrior game, but aren't interested in the competitive side. FYI, every version of MechWarrior since MechWarrior 2 has had 3PV, so it an establish part of the brand.


And those titles had the means to segregate the players based on POV. Thats was what the developer (PGI) stated they would do, then reneged.

This would go away if they just seperated those from 1PV/3PV rather than forcing 1PV player to play against 3PV players.
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-17 #9 DHStranger 2013-08-31 15:12
And for the clams that people did not receive a game that they "bought", MechWarrior Online is a free to play game. One does not simply "buy" a free to play game. Instead, they buy items and benefits within the game. The Founders packages were a set of virtual items and benefits that were sold to players. Every player that bought a Founders packages received what was outlined in the package.
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0 #8 Paul Mount 2013-08-31 15:10
I don't understand anything anyone is saying in these comments.
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-21 #7 DHStranger 2013-08-31 15:04
Bias article is extremely bias. This is a very one sided account as it is clear that the author made not efferent to get PGI's side if the story. In fact, I wouldn't doubt that his is on the anti-3PV side and would rather see the game fail than have it attract newer players who are interested in a MechWarrior game, but aren't interested in the competitive side. FYI, every version of MechWarrior since MechWarrior 2 has had 3PV, so it an establish part of the brand.
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0 #6 buddahcjcc 2013-08-30 21:58
Quoting Kunae:
They can claim whatever they want. I am not sure of the process, but if I were you, I'd talk to "PlaySpan" customer support to see if they'll do a chargeback for you.

If that fails, your credit card company would be happy to, although that will get you blacklisted with "PlaySpan".

(PlaySpan is MWO's payment handler.)


Yeah... being blacklisted by MWO would suck so bad...

http://31.media.tumblr.com/tumblr_lnt5klXxYt1qmoi2co1_400.jpg
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0 #5 Kunae 2013-08-30 18:29
They can claim whatever they want. I am not sure of the process, but if I were you, I'd talk to "PlaySpan" customer support to see if they'll do a chargeback for you.

If that fails, your credit card company would be happy to, although that will get you blacklisted with "PlaySpan".

(PlaySpan is MWO's payment handler.)
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+2 #4 buddahcjcc 2013-08-30 18:22
Quoting Kunae:
It's still in beta. Their refund denials, claiming time played, have no credence.

As the product has not released yet, any monies paid are refundable as a pre-order.


they SHOULD be yes, those were copy/pasta (as much as the limited space allows) from my refund refusal emails.
I think they dont have the money TO refund.
I also think their recent removal of the term first person from the game section of their web page is them limiting liability for the false advertising
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+2 #3 Kunae 2013-08-30 18:08
It's still in beta. Their refund denials, claiming time played, have no credence.

As the product has not released yet, any monies paid are refundable as a pre-order.
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+2 #2 buddahcjcc 2013-08-30 17:52
Also;
Also;
In closing, some players feel as though they had been participating in a crowd-sourced investment opportunity, similar to a Kickstarter or Indiegogo campaign. We’re sorry to players who feel this way; we have not claimed that players were purchasing anything other than early access to our Closed Beta and some great exclusive content.

Yet their own CEO said it was numerous times:

http://www.gamasutra.com/view/news/180401/
http://massively.joystiq.com/2012/10/29/mechwarrior-online-the-story-of-how-one-mmo-got-crowd-funded-wi/
http://www.crowdsourcing.org/article/mechwarrior-onlines-unconventional-crowdfunding-pays-off/20390
http://venturebeat.com/2012/10/29/the-first-of-three-major-titles-from-igp-mechwarrior-online-moves-into-its-open-beta-test/
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+1 #1 buddahcjcc 2013-08-30 17:50
Theyre refusing refunds based on:

Your account shows a number of games played. We’re pleased that MechWarrior Online has delivered at least some entertainment value through this free-to-play experience. While we appreciate that you disagree with the direction and timeline of game features, please remember that MechWarrior Online is a living product that will change throughout time, as described in our Terms of Use. For your reference, "We may, from time to time at our sole discretion and without notice or liability, create, amend, change, or delete any content from the IGP Offerings." In addition, "All fees and other charges are payable in advance and are non-refundable.”
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